Message from our CFO

TELUS has issued a corporate social responsibility report since 1997. This tradition has evolved from a public disclosure of only TELUS' environmental performance to a vehicle through which we annually provide transparent, balanced and comprehensive disclosure of our combined economic, social and environmental triple bottom line performance.

At TELUS, we are committed to helping make the future friendly in part by being a leading Canadian corporate citizen. We also believe what gets measured, gets done! As such, reflecting the seriousness with which we regard our commitment to continuously improve our CSR impact, we have applied our performance management approach to our CSR goals and therefore have set annual targets, measure and monitor our progress and then report on our results in a manner consistent with our financial reporting methodology.

Over the past several years, we have increasingly aligned our CSR processes with our overall strategic and business performance planning processes. Accordingly, our CSR results, along with our stakeholder input, are used to inform our management decisions and identify areas where continued improvement may be required.

Our CSR reporting is intended to give stakeholders a clear understanding of where we have succeeded and where we believe more focus is required to further our CSR goals. For example, while we achieved a number of our 2008 targets related to revenue, team member engagement and wireless handset recycling, we were challenged in other areas, such as basic earnings per share and the closure of gaps between our existing environmental management system and the ISO 14001:2004 standard.

For our 2008 CSR report, we have once again engaged PricewaterhouseCoopers to review certain key performance indicators and provide a statement as to the accuracy of the reported results. We have continued to use the Global Reporting Initiative (GRI)-G3 guidelines as a reporting framework to guide our approach to public CSR disclosure and have self-assessed our 2008 CSR level of disclosure at a "B" level. This means we are reporting on a minimum of 20 GRI-G3 or product responsibility performance indicators and we have provided information with respect to our management approach for each indicator category.

We believe management is responsible for designing, maintaining and testing the effectiveness of the company's internal controls over CSR reporting, as it is with our financial reporting and related disclosures. We have reasonable assurance in regards to the accuracy of the data contained within this report.

We intend to increase the level of disclosure in 2009 and beyond, with the goal of being able to self-assess at an "A" level in the future. For example, we will seek to more fully include TELUS International operations in our key performance indicators, particularly as they relate to our environmental performance. In addition, we intend to develop an ethical procurement policy so that we can use our purchasing power to encourage more efficient use of resources by our suppliers. We will also stay abreast of developing CSR criteria and continue to solicit stakeholder feedback to further improve our measurement approach.

In 2009, recessionary forces, technological change and the threat of new competition present operational challenges to TELUS and our ability to meet a number of our CSR objectives. Despite this, we will strive to continue to make prudent sustainable investments even during challenging economic times. We will continue to take a long-term strategic and integrated approach to CSR, including adhering to our commitment to ongoing, balanced, transparent disclosure; maintaining and building upon our strong foundation of ethics and corporate governance; and striving to ensure that our core priority CSR commitments are sustainable in relation to our financial performance in both good and challenging economic times as we continue to position our company for long-term future success.

Sincerely,

Robert McFarlane
Executive Vice-President and
Chief Financial Officer
Member of the TELUS Team
April 27th, 2009