To the Board of Directors and Management of TELUS Corporation (“TELUS”),
We have reviewed selected quantitative performance indicators and TELUS’ self-declaration that it has met the A+ level of conformance with the GRI requirements (the “Subject Matter”) presented in TELUS’ Corporate Social Responsibility Report (the “Report”) for the year ended December 31, 2010. We did not review all information included in the Report.
We reviewed the selected quantitative indicators noted in the attached table labeled Attachment A and TELUS’ self-declaration that it has met the A+ level of conformance with the GRI requirements. The selected quantitative performance indicators were chosen by TELUS primarily on the basis of perceived external stakeholder interest. We did not review the narrative sections of the Report, except where they incorporated the Subject Matter.
TELUS management is responsible for collection and presentation of the Subject Matter set out in the Report. Our responsibility is to express a conclusion, based on our assurance procedures, as to whether anything has come to our attention to suggest that the Subject Matter is not presented fairly in accordance with the relevant criteria.
We conducted our work in accordance with the International Standard on Assurance Engagements (ISAE) 3000, “Assurance Engagements other than Audits or Reviews of Historical Financial Information”, issued by the International Federation of Accountants. As such, we planned and performed our work in order to provide limited assurance with respect to the Subject Matter.
We obtained and evaluated evidence using a variety of procedures including:
Our evidence-gathering procedures were more limited than required for a reasonable assurance engagement and, consequently, we do not express an audit opinion on the Subject Matter.
We carried out our work on the selected performance indicators at TELUS’ head office in Burnaby, British Columbia. We did not visit TELUS’ other national or international locations. Our assurance criteria comprised the Global Reporting Initiative Sustainability Reporting Guidelines (2006), industry standards, and TELUS internal management definitions as disclosed in the Report, informed by relevant regulations.
Our assurance team included individuals with environmental, health and safety, social, economics and assurance experience.
Based on our work as described in this report, nothing has come to our attention that causes us to believe that the Subject Matter is not, in all material respects, presented fairly in accordance with the relevant criteria.
PricewaterhouseCoopers LLP
Vancouver, Canada
July 28, 2011
Our commitment to exceptional reporting requires a variety of comprehensive procedures for obtaining and evaluating evidence.
Rachel used to think she couldn’t run. That changed in 1999 when the program manager in Human Resources had a light bulb moment. She decided, once and for all, to become a runner as well as shed some unwanted pounds.
In 2011, TELUS introduced a new program called Closer to the Customer to help deliver on our future friendly brand promise to clients.
In 2010, TELUS’ Green Teams hosted approximately 65 events and special projects, including workshops on energy and organic gardening, screenings of various documentaries presentations on topics, such as the recycling of electronics at TELUS.
TELUS team members have access to a program called Bravo that enables them to recognize the achievements of their colleagues across TELUS every day, and career milestones to mark long service with our company.
In 2010, the TELUS team worked with Port Metro Vancouver over eight months to remove two obsolete telecommunication copper cables from the Burrard Inlet near Port Moody, British Columbia.
In 2010, TELUS International Philippines (TIP) launched TELUS International University (TIU) to provide continuing education opportunities for TIP team members. By participating in TIU, qualified team members can save up to 50 per cent on the cost of their tuition and benefit from the use of a library within the workplace.
The 2010 Olympic Winter Games provided our team an important opportunity to demonstrate our Work Styles program in action by embracing telecommuting and taking 1,000 vehicles off the streets of Vancouver.
In June 2010, TELUS team members hosted more than 100 clients, reporters, community partners and elected officials at TELUS House Toronto − our new home in downtown Toronto.