Global Reporting Initiative

TELUS and global reporting initiative guidelines


This report has been prepared using the Global Reporting Initiative (GRI-G3) Guidelines. The index below lists where you can find information related to each GRI criterion – either in the report or in the TELUS 2010 annual report. Combined, these reports form TELUS' reporting package of economic, social and environmental performance.

The 2010 Corporate Social Responsibility (CSR) reporting period consists of the 2010 calendar year and information reported within is confined to that period. TELUS has been publishing annual CSR reports since 1997. Questions concerning content of information within the 2010 CSR report should be directed to sustainability@telus.com.

Throughout the year we also provide information to the Dow Jones Sustainability Indexes, FTSE4Good, the Carbon Disclosure Project and other organizations that help investors understand the economic, environmental and social performance of companies.

For this report, TELUS is self declaring at a Level A+ checked, based on the assessment of our report content against the criteria in the GRI application levels. PricewaterhouseCoopers reviewed TELUS’ self-declaration that it has met the A+ level of conformance with the GRI requirements. Based on their work as described in their Independent Assurance report, nothing has come to their attention that causes them to believe that the self-declaration is not, in all material respects, presented fairly in accordance with the relevant criteria. PricewaterhouseCoopers has provided limited assurance of indicators symbolized throughout the report with .

TELUS supports the United Nations Global Compact (UNGC) and its 10 principles covering human rights, labour, environment and anti-corruption. The Communications of Progress section our Corporate Social Responsibility Report cover TELUS’ progress in 2010 in these areas and we reference the UNGC Principles in the GRI table.

 

Reporting Process:

Our commitment to exceptional reporting requires a variety of comprehensive procedures for obtaining and evaluating evidence.

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Vancouver 2010 – Work Styles In Motion

Vancouver 2010 – Work Styles In Motion

The 2010 Olympic Winter Games provided our team an important opportunity to demonstrate our Work Styles program in action by embracing telecommuting and taking 1,000 vehicles off the streets of Vancouver.

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TELUS International University launched

TELUS International University launched

In 2010, TELUS International Philippines (TIP) launched TELUS International University (TIU) to provide continuing education opportunities for TIP team members. By participating in TIU, qualified team members can save up to 50 per cent on the cost of their tuition and benefit from the use of a library within the workplace.

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Meet Rachel Turner – a champion for active living

Meet Rachel Turner – a champion for active living

Rachel used to think she couldn’t run. That changed in 1999 when the program manager in Human Resources had a light bulb moment. She decided, once and for all, to become a runner as well as shed some unwanted pounds.

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Team members and guests celebrate grand opening of TELUS House Toronto

Team members and guests celebrate grand opening of TELUS House Toronto

In June 2010, TELUS team members hosted more than 100 clients, reporters, community partners and elected officials at TELUS House Toronto − our new home in downtown Toronto. 

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TELUS Legends Award

TELUS Legends Award

TELUS team members have access to a program called Bravo that enables them to recognize the achievements of their colleagues across TELUS every day, and career milestones to mark long service with our company.

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TELUS Green Teams

TELUS Green Teams

In 2010, TELUS’ Green Teams hosted approximately 65 events and special projects, including workshops on energy and organic gardening, screenings of various documentaries presentations on topics, such as the recycling of electronics at TELUS. 

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Taking care of our sea

Taking care of our sea

In 2010, the TELUS team worked with Port Metro Vancouver over eight months to remove two obsolete telecommunication copper cables from the Burrard Inlet near Port Moody, British Columbia.

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More than 800 team members live the frontline experience

More than 800 team members live the frontline experience

In 2011, TELUS introduced a new program called Closer to the Customer to help deliver on our future friendly brand promise to clients.

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