Vancouver 2010 – Work Styles In Motion
The 2010 Olympic Winter Games provided our team an important opportunity to demonstrate our Work Styles program in action by embracing telecommuting and taking 1,000 vehicles off the streets of Vancouver.
This report has been prepared using the Global Reporting Initiative (GRI-G3) Guidelines. The index below lists where you can find information related to each GRI criterion – either in the report or in the TELUS 2010 annual report. Combined, these reports form TELUS' reporting package of economic, social and environmental performance.
The 2010 Corporate Social Responsibility (CSR) reporting period consists of the 2010 calendar year and information reported within is confined to that period. TELUS has been publishing annual CSR reports since 1997. Questions concerning content of information within the 2010 CSR report should be directed to sustainability@telus.com.
Throughout the year we also provide information to the Dow Jones Sustainability Indexes, FTSE4Good, the Carbon Disclosure Project and other organizations that help investors understand the economic, environmental and social performance of companies.
For this report, TELUS is self declaring at a Level A+ checked, based on the assessment of our report content against the criteria in the GRI application levels. PricewaterhouseCoopers reviewed TELUS’ self-declaration that it has met the A+ level of conformance with the GRI requirements. Based on their work as described in their Independent Assurance report, nothing has come to their attention that causes them to believe that the self-declaration is not, in all material respects, presented fairly in accordance with the relevant criteria. PricewaterhouseCoopers has provided limited assurance of indicators symbolized throughout the report with
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TELUS supports the United Nations Global Compact (UNGC) and its 10 principles covering human rights, labour, environment and anti-corruption. The Communications of Progress section our Corporate Social Responsibility Report cover TELUS’ progress in 2010 in these areas and we reference the UNGC Principles in the GRI table.

Our commitment to exceptional reporting requires a variety of comprehensive procedures for obtaining and evaluating evidence.
The 2010 Olympic Winter Games provided our team an important opportunity to demonstrate our Work Styles program in action by embracing telecommuting and taking 1,000 vehicles off the streets of Vancouver.
In 2010, TELUS International Philippines (TIP) launched TELUS International University (TIU) to provide continuing education opportunities for TIP team members. By participating in TIU, qualified team members can save up to 50 per cent on the cost of their tuition and benefit from the use of a library within the workplace.
Rachel used to think she couldn’t run. That changed in 1999 when the program manager in Human Resources had a light bulb moment. She decided, once and for all, to become a runner as well as shed some unwanted pounds.
In June 2010, TELUS team members hosted more than 100 clients, reporters, community partners and elected officials at TELUS House Toronto − our new home in downtown Toronto.
TELUS team members have access to a program called Bravo that enables them to recognize the achievements of their colleagues across TELUS every day, and career milestones to mark long service with our company.
In 2010, TELUS’ Green Teams hosted approximately 65 events and special projects, including workshops on energy and organic gardening, screenings of various documentaries presentations on topics, such as the recycling of electronics at TELUS.
In 2010, the TELUS team worked with Port Metro Vancouver over eight months to remove two obsolete telecommunication copper cables from the Burrard Inlet near Port Moody, British Columbia.
In 2011, TELUS introduced a new program called Closer to the Customer to help deliver on our future friendly brand promise to clients.