More than 800 team members live the frontline experience
In 2011, TELUS introduced a new program called Closer to the Customer to help deliver on our future friendly brand promise to clients.
Results and targets
GRI-G3 reporting guidelines help direct our disclosure
This section of the report is a summary of TELUS’ key economic, social and environmental performance results for 2010 and 2011 targets. To determine the content of each report, TELUS assesses the CSR materiality of certain aspects of its business and uses the pertinent Global Reporting Initiative (GRI-G3) reporting guidelines to help direct its disclosure. The GRI-G3 guidelines provide a baseline for the type of discussion, as well as the volume and type of metrics that can be found within the report. For the second consecutive year, we have received assurance on key indicators and as a result have self-assessed our GRI-G3 compliance level as “A+”.
