More than 800 team members live the frontline experience
In 2011, TELUS introduced a new program called Closer to the Customer to help deliver on our future friendly brand promise to clients.
Report at a Glance
About this report
Information contained in this 2010 corporate social responsibility (CSR) report covers the period from January 1, 2010 to December 31, 2010, unless otherwise stated. The material includes TELUS’ wireline and wireless operations across Canada, as well as TELUS International, where specified. As our TELUS International footprint expands, we will strive to ensure that this is better reflected in the scope of our key performance indicators. Currently, TELUS International is fully represented in our economic indicators, workplace demographics, Integrity training and salary and benefits. Also contained in this report are 2010 targets and results and 2011 targets for key performance indicators in three main categories related to CSR – the economy, society and the environment – that represent our triple bottom line approach.
We use the following symbol 
to highlight information that was independently reviewed in 2011 by an independent registered chartered accounting firm, PricewaterhouseCoopers LLP (PWC).
The 2009 CSR report was issued on June 6, 2010.
We are always looking for ways to improve our report and welcome your feedback and questions. Please send any questions or comments to sustainability@telus.com.
