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Environmental results

 

Meeting and exceeding our targets

This section of the report is a summary of TELUS’ key economic, social and environmental performance results for 2011 and 2012 targets. To determine the content of each report, TELUS assesses the CSR materiality of certain aspects of its business, as well as using the pertinent Global Reporting Initiative (GRI-G3) reporting guidelines to help direct its disclosure. The GRI-G3 guidelines provide a baseline for the type of discussion, as well as the volume and type of metrics that can be found within the report. For the second consecutive year, we have received assurance on key indicators and as a result have self-assessed our GRI-G3 compliance level as “A+”.

 
 
 
  • Exceeded Target
  • Met Target
  • Did not meet target
  • Not applicable
Performance measure 2011 target 2011 results 2012 target1 GRI-G3
Environmental management system (EMS) Execute on plan and align fuel management with the ISO 14001:2004 standard Fuel management standard was started but not fully aligned by year end Execute on our plan and align the halocarbon management with the ISO 14001:2004 standard EN26 Core
Environmental management system (EMS) Align pole storage management with the ISO 14001:2004 standard Pole storage standard was created and aligned with ISO 14001:2004 Complete an external EMS and Compliance Audit EN26 Core
CO2e emissions Begin developing interim targets to achieve 10-year reduction goals Internal interim targets were set 2.5% emission reduction over 2009 -
Energy reduction targets Begin developing interim targets to achieve 10-year reduction goals Internal interim targets were set 1% reduction in energy consumption (scope 1 and 2 domestic) -
Eco-efficiency Begin developing interim targets to achieve 10-year reduction goals Began to develop interim efficiency targets related to customer connections and terabyte use Given the lack of agreed upon industry definitions or standard measurement methodology, with respect to eco-efficiency, we will continue to track and report our progress on this based upon our own definition EN5
Paper purchased 10% reduction 28% reduction 10% reduction EN1, EN26 Core
Wireless device recycling Recycle 160,000 wireless devices Recycled 236,391 wireless devices Recycle 250,000 wireless devices EN26 Core
Wireless device recycling Comply with all e-waste and recycling regulations Complied with e-waste recycling regulations and developed e-waste stewardship plan in B.C. Develop e-waste plan for Canadian operations EN26 Core
Water consumption Re-evaluate our water tracking strategy We are now able to report water consumption at our owned properties Begin developing a water management strategy to improve water use efficiency EN8 Core
Environmental site assessments Complete 1,750 assessments, (50 by Environment team members) Completed 1,790 assessments (50 by Environment team members) Complete 1,750 assessments (50 by Environment team members) EN26 Core
Spills and releases 100% reporting 97% of reportable spills Develop new methodology for 0 Category A spills EN26 Core
Fuel system upgrades2 18 fuel system upgrades 13 fuel systems upgraded 15 fuel systems upgrades EN26 Core
Contaminated sites Investigate 20 sites Investigated 33 sites Investigate 20 sites EN14, EN2, EN6 Core
Contaminated sites Complete 2 sites Completed 0 sites Complete 2 sites EN14, EN2, EN6 Core
1

Refer to Caution regarding forward-looking statements summary. 
2

Includes both upgrades and removals.