Vancouver 2010 – Work Styles In Motion
The 2010 Olympic Winter Games provided our team an important opportunity to demonstrate our Work Styles program in action by embracing telecommuting and taking 1,000 vehicles off the streets of Vancouver.
Courage to innovate: Building on our strengths to support business growth
Engaging our team
Engagement at TELUS is about strengthening the spirit and capturing the minds of team members in a way that contributes to our overall business performance. An engaged team is realized when our team members truly believe in and are proud of the company they work for, and see a strong connection between their daily contributions and TELUS’ success.
The dedication, skill and spirit of our team enabled TELUS to weather the business challenges of 2009 and 2010 and to position us well for 2011. Thanks to their hard work and courage to innovate, TELUS delivered new services such as Optik™, an advanced IP-based home service that includes fast Internet and TV with PVR Anywhere and Remote Recording. TELUS, team members and retirees also continued our legacy of volunteerism and charitable giving to the communities where we live, work and serve, donating more than $7.2 million to more than 2,800 registered charities and more than 557,000 volunteer hours in 2010.
Among the many efforts we make to be an employer of choice, we invest in the development of our team and work to create a workplace that is shaped by team member feedback and reflects our brand – the future is friendly®. Our efforts were mirrored in the results of Pulsecheck, our team member engagement survey which we have conducted since 2001. It showed a three per cent increase in engagement, from 2009 to 57 per cent
in 2010. While this encouraging result suggests our approach to supporting team members is building momentum, we recognize there is room for continued improvement.
Looking ahead to 2011, the ratification of a new collective agreement with the TWU on June 9, 2011, balances the needs of our team members, our customers and our shareholders. Moving forward, we expect to continue to deploy industry-leading communications products and services to our customers, help to build healthier communities, and work to enhance our work environment by offering programs such as Work Styles. In 2011, TELUS plans to raise engagement to the next level and support team members by:
- Continuing to engage team members in addressing the business challenges, emphasizing our Customers First program for improving both customer service delivery and front-line work processes
- Delivering valued human resources expertise to assist the business with operational effectiveness
- Providing financial and career support to team members displaced by organizational changes
- Supporting team member wellness and work life balance through access to support services and wellness practitioners, health screening and improvement programs, and our Active Living program
- Helping team members better manage their careers with tools such as the career web portal and offering learning opportunities through social media tools
- Furthering the adoption of the Work Styles program, which enables team members to work when and where they can be most effective, while reducing costs and environmental impacts
- Fostering a workplace that is inclusive and respects diversity, building on the momentum of the Diversity and Inclusiveness Council and three team member resource groups (Connections for women, Spectrum for lesbian, gay, bisexual, transgender and queer/questioning team members and Eagles for team members with Aboriginal backgrounds)
- Providing ongoing opportunities for team members to give back to the communities where they live, work and serve through Team TELUS Cares programs.
