More than 800 team members live the frontline experience
In 2011, TELUS introduced a new program called Closer to the Customer to help deliver on our future friendly brand promise to clients.
Context and demographics
Working together
We believe we can build more productive workplaces and create stronger connections with our customers and communities by leveraging the innovative spirit of our team. We do this by:
- Soliciting suggestions for improvement and measuring the impact of past programs through our annual Pulsecheck survey and a survey of senior leaders on human resources practices
- Conducting team member forums on leadership and engagement
- Working with union leaders from the Telecommunications Workers Union (TWU), Syndicat Québecois des employés de TELUS (SQET) and the Syndicat des agents de maîtrise de TELUS (SAMT) unions through the Common Interest Forum
- Engaging union representatives on topics such as employment equity and health and safety
- Offering business process improvement programs to leverage the knowledge and passion of our team
- Providing social media tools such as wikis, blogs and video sharing to enable team members to learn, exchange ideas, share best practices and provide feedback on a daily basis.
Human rights
We have a long-standing commitment to protecting and advancing human rights as outlined in our Ethics Policy and reflected in our Respectful Workplace, Employment Equity and diversity practices. In 2010, TELUS became a signatory of the United Nations Global Compact (UNGC) reflecting our desire to advance UNGC principles in the workplace and beyond.
We believe in providing inclusive and respectful workplaces for team members in Canada and our global operations. As such, we comply with local laws and participate in groups such as Assisting Local Leaders with Immigrant Employment Strategies, which supports local efforts in Canadian cities to successfully adapt and implement programs that further the employment of skilled immigrants. We also work with local agencies, such as the Edmonton Region Immigrant Employment Council, and conduct annual meetings with Human Resources and Skills Development Canada and the Canadian Human Rights Commission.
Our commitment to broader diversity goals dates back to 2004 when we first opened the TELUS Respectful Workplace Office, dedicated to educating team members about behaviours that support equal opportunity for all and to resolving workplace issues when they occur. Since that time we have broadened our diversity goals to drive benefits for all stakeholders, including team members, customers and neighbours of TELUS.
Two years ago, we introduced the Diversity and Inclusiveness volunteer council, which, among other things, supports three resource groups: Spectrum, which represents lesbian, gay, bisexual, transgender and queer/questioning team members; Connections for women; and Eagles for team members with Aboriginal backgrounds. In 2010, the council prepared its first annual diversity report, highlighting workplace programs, affinity marketing and community investments and sponsorships in support of diversity at work and in our communities.
