Courage to innovate: Continuously improving efficiency and building a stronger green culture

Toward a more sustainable future through green initiatives


In 2010, the TELUS team remained committed to being a leading corporate citizen and reducing the overall environmental impact of our domestic and international operations, in line with our values. The strength of our environmental and sustainability culture at TELUS is the result of almost two decades of dedicated work in this field. Since we published our first environmental report in 1992, we have continued to evolve our environmental management and sustainability program to support what we believe is a best-in-class corporate responsibility programme. Our disclosure now aligns to the Global Reporting Initiative A+ level, we’ve been recognized as either a World or North American Leader on the Dow Jones Sustainability Index for the past decade and we have been twice named a Carbon Disclosure Leader by the Carbon Disclosure Project.

Our continued dedication to being an environmental leader and living up to our future friendly® brand promise has produced many milestones. The TELUS team has:

  • Announced our climate change strategy, which commits TELUS to a 25 per cent reduction in greenhouse gas emissions and a 10 per cent overall energy reduction over the next 10 years
  • Continued to align our environmental management system (EMS) with ISO 14001:2004 standard
  • Seen our consumption of office paper drop from 117 million sheets in 2001 to 40 million in 2010
  • Expanded our national network of Green Teams, comprised of dedicated individuals across Canada who volunteer their time to promote sustainability in the work place
  • Transformed our real estate footprint by adhering to the Leadership in Energy and Environmental Design (LEED) principles in all new buildings constructed. Our TELUS House Ottawa is now LEED Gold certified. Our TELUS House Toronto and TELUS House Quebec are targeting gold and silver respectively and the recently announced TELUS Garden head office development in Vancouver will see one of the two buildings be the first in Canada built to the new 2009 LEED Platinum standard
  • Developed Work Styles program enabling our team members to work remotely, often at home, thereby reducing their own environmental impact and improving their work-life balance
  • Promoted the use of Telepresence and teleconferencing technologies to reduce the cost and environmental impact of travel
  • Continued to evolve our mobile device recycling program, resulting in almost 250,000 mobile devices recycled since 2007
  • Supported conservation efforts in our communities through our TELUS Day of Giving™ and contributions to numerous environmental groups through our many support programs.

Looking forward to 2011 and beyond, we are focused on developing key sustainability initiatives to strengthen our corporate social responsibility efforts. We intend to further implement our climate change strategy to help us meet emission reduction targets, work on our supply chain sustainability and risk assessment and continue to align our environmental management system program to the ISO 14001:2004 standard. We are also looking for ways to bring innovative products to our customers that help them meet their sustainability goals. These include our teleconferencing and videoconferencing solutions which help our customers and business partners reduce their travel, a more energy efficient network and server virtualization projects, an expanding end-of-life mobile device recycling, and e.bill paperless options for our customers.

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Vancouver 2010 – Work Styles In Motion

Vancouver 2010 – Work Styles In Motion

The 2010 Olympic Winter Games provided our team an important opportunity to demonstrate our Work Styles program in action by embracing telecommuting and taking 1,000 vehicles off the streets of Vancouver.

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Meet Rachel Turner – a champion for active living

Meet Rachel Turner – a champion for active living

Rachel used to think she couldn’t run. That changed in 1999 when the program manager in Human Resources had a light bulb moment. She decided, once and for all, to become a runner as well as shed some unwanted pounds.

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TELUS International University launched

TELUS International University launched

In 2010, TELUS International Philippines (TIP) launched TELUS International University (TIU) to provide continuing education opportunities for TIP team members. By participating in TIU, qualified team members can save up to 50 per cent on the cost of their tuition and benefit from the use of a library within the workplace.

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TELUS Legends Award

TELUS Legends Award

TELUS team members have access to a program called Bravo that enables them to recognize the achievements of their colleagues across TELUS every day, and career milestones to mark long service with our company.

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Team members and guests celebrate grand opening of TELUS House Toronto

Team members and guests celebrate grand opening of TELUS House Toronto

In June 2010, TELUS team members hosted more than 100 clients, reporters, community partners and elected officials at TELUS House Toronto − our new home in downtown Toronto. 

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More than 800 team members live the frontline experience

More than 800 team members live the frontline experience

In 2011, TELUS introduced a new program called Closer to the Customer to help deliver on our future friendly brand promise to clients.

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Taking care of our sea

Taking care of our sea

In 2010, the TELUS team worked with Port Metro Vancouver over eight months to remove two obsolete telecommunication copper cables from the Burrard Inlet near Port Moody, British Columbia.

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TELUS Green Teams

TELUS Green Teams

In 2010, TELUS’ Green Teams hosted approximately 65 events and special projects, including workshops on energy and organic gardening, screenings of various documentaries presentations on topics, such as the recycling of electronics at TELUS. 

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